1. ABOUT PRIVACY POLICY
 We appreciate your interest in purchasing products from us. Your privacy is important to us, as we want you to feel comfortable with how we use and share your personal information. This policy sets out how we handle your personal information, including when & why it is collected, used, disclosed and how it is kept secure. Contact details are provided at the bottom of the policy, which you can use if you have any question, including how to update or access your personal information.
  1. HOW & WHAT PERSONAL INFORMATION WE COLLECT
2.1 Personal Information we may hold: Information that you have provided to us including but not limited to when you:
  • Register your details, either in the showroom or on our website, to open an account
  • Sign up to marketing/newsletters including by Email and SMS
  • Complete the ‘Contact us’ page.
  • Purchase products through the Website, over the phone, our Representatives and/or in the Cash & Carry
  • Submit reviews
  • Enter competitions, prize draws or promotions that we are promoting
  • Provide information to our partners
  • Complete any surveys which we may use for research purposes
  • Your IP address
The information we request and hold includes, but is not limited to the following:
  • Your name, date of birth
  • Delivery & billing postal addresses
  • Phone & Fax numbers
  • Email Addresses
  • Usernames & passwords
  • Payment Card details
  • Browsing and shopping activities
  • Your queries
  1. HOW WE USE YOUR PERSONAL INFORMATION
We may use the information we collect from you in the following ways: 3.1 To send out marketing material such as promotions or newsletters via post, email or text to keep you informed of the possible benefits that you can derive at certain times of the year. 3.2 To improve our website in order to serve you better. 3.3 To allow us to better service you in responding to your customer service requests. 3.4 To quickly process your transactions. 3.5 To send periodic emails regarding your order or other products and services. 3.6 To follow up with you after correspondence (live chat, email or phone inquiries) 3.7 To share your personal information with our authorised & relevant suppliers for them to contact you with marketing information about their products & services. 3.8 We may use your personal information to contact you if there are any product recall notices to communicate. 3.9 We are required to comply with our legal obligations and therefore may use your information for comply with certain authorities. 3.10 Where there is a legitimate interest: We may use your personal information where it is necessary for us to pursue our legitimate interest as a business for the following purposes:
  • For commercial purposes so that you can benefit from products that we know you are interested in.
  • For market research, in order to continually improve the products & services we offer.
  • For marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms
  • To undertake credit checks
  • To correspond & communicate with you.
  • To create a better understanding of you as a customer
  • For general administration including managing your queries & complaints.
4.0 OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERRSONAL INFORMATION. 4.1 Our Suppliers & Service Providers: We may provide your information to our relevant suppliers or service providers for the purpose of providing services to us or directly to you on our behalf. When we use third party providers we only disclose to them personal information that is necessary to them to provide the service required. We have an agreement in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. 5.0 WHERE WE STORE YOUR PERSONAL INFORMATION All information is held & stored in a secure place and managed by us against manipulation, loss destruction and access to third parties. 6.0 HOW LONG WE KEEP YOUR PERSONAL INFORMATION The length of time we hold your personal information is determined by a number of factors including the purpose for which we use that information and our obligations under the law. We do not retain personal information in an identifiable format for longer than necessary. 7.0 YOUR RIGHTS 7.1 Accessing your personal data: You have a right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. 7.2 Objecting our use of your personal information: If at any time you object to us using your personal information please feel free to email or write to us at the address at the end of policy. 7.3 Correcting & updating your personal information: The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this policy.   8.0 COOKIES, LINKS & SOCIAL PLUGINS 8.1 Cookies: Are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:
  • Help remember and process the items in the shopping cart.
  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. 7.2 Links: Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future.
  1. COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13 years old.
  1. CHANGES TO POLICY
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website. Any changes will take place on the date which we post the modified terms on our website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services.
  1. CONTACT US
If you have any questions, suggestions, or complaints about the processing of your personal information or wish to contact us to amend/update your marketing preferences please contact us on: Khanjra Catering Ordnance St Blackburn BB1 3AE